NILUN

Legal Information Based on the Act on Specified Commercial Transactions

Seller
Koshien Co., Ltd.
Representative: Rin Koha
Address:
2nd Floor, Osaka Ekimae Daini Building
1-2-2 Umeda, Kita-ku, Osaka-shi, Osaka 530-0001, Japan
Phone: 06-6456-2529
Email: support@nilun.shop

Pricing and Additional Charges

• Product prices are displayed on each product page.

• Additional charges: consumption tax and a flat-rate shipping fee of ¥500 nationwide.

• Free shipping is available for orders over ¥10,000 (excluding tax).

Delivery Time

• Orders will be shipped within 10 business days from the date of order.

• If there are delays due to stock availability, we will notify you by email.

Payment Methods

• Credit Card

• Convenience Store Payment

• PayPal

• Cash on Delivery (COD)

Payment Deadlines

• Cash on Delivery: Pay upon receipt to the delivery personnel.

• Convenience Store Payment: Payment must be made within 3 days of placing the order.

Cancellations, Returns, and Exchanges

Cancellations

• We do not accept cancellations after an order is completed.
  Please ensure your order details are correct before finalizing your purchase.

Returns and Exchanges

• We do not accept returns or exchanges for customer preferences.

• If the item is defective or was delivered in error, please contact us by phone or email within 7 days of receipt.

• Depending on stock availability, we will arrange a replacement or issue a refund.

Returns and exchanges will not be accepted in the following cases:

• The product has been used, altered, washed, or dry-cleaned.

• The product has odors (such as perfume or tobacco), damage, or stains caused after delivery.

• Missing accessories, product tags, warranty cards, bags, or boxes.

• The product packaging (e.g., shoe box, item case) has shipping labels or tape applied directly to it.